WHAT IS PROFESSIONAL BANKING? "Credit News 24"
Patrick Mususa, Executive Director of The Tanzania Institute of Bankers (TIOB). |
More recently, innovative advances in ICT have made banking services more efficient and more remotely accessible than before, allowing banks to build large and widely dispersed networks across Tanzania. This has greatly contributed to successfully banking approximately 30% of the total population of Tanzania to date.
However the growth of the banking sector has been achieved against odds of low financial literacy, cultural barriers and the wide geographic distribution of the local population as well as the less than ideal level of professionalism in the relatively inexperienced workforce.
After some 20 years of impressive banking sector growth one thing that is still in urgent need of attention is the lack of integrity of a not too insignificant number of employees in the sector. More emphatically, the integrity of some of the present-day bankers has garnered increasing mistrust from customers and other stakeholders.
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